Like all businesses we are dealing with the ongoing situation with Coronavirus (COVID-19) in Australia.
We understand that you have your own personal concerns to deal with as the situation evolves, which may include family law-related matters. We remain open and available for clients, both current and new, who need family law advice.
However, we are taking steps to minimise contact in accordance with Qld government and Dept of Health advice, and to comply with government requirements. Our number one priority is the healthy and safety of all our staff and clients.
We ask that you do not visit our office without first calling ahead to check whether a visit is necessary.
In particular, we ask that you do not attend our office if you, a member of your household, or anyone else you’ve had close contact with:
- Has been unwell in the last few days, for any reason, regardless of the severity of the symptoms.
- Has travelled or been in a declared hotspot in the last 14 days.
- Is in isolation while waiting on the results of a COVID test.
- Is in home quarantine due to contact with a known COVID case.
If any of the above apply to you, we are able to reschedule your appointment or change it to a telephone or video appointment. Please contact our office by phone to arrange this.
Furthermore, we have made some changes to our normal business operations:
- We are available for in-person appointments except when lockdowns or other restrictions are in place. Our staff will advise you of any applicable restrictions when you call, and will contact you if an existing booking needs to be changed due to Queensland Health directions. When you arrive at our office we will also have some instructions for you to ensure the health and safety of all staff and clients.
- We ask that if you are unwell on the day of your appointment that you do not attend our office. If you have an in-person appointment booked, please call us to reschedule or change to a telephone or video appointment.
- Due to space restrictions we are unable to accommodate other people who arrive with you for an in-person appointment. We ask that any additional people wait outside the office during your appointment, as we do not have a waiting area for general use. If you have a genuine need for a support person (e.g. for language assistance or medical reasons) please contact our office beforehand to discuss.
- We are offering appointments via telephone or video conferencing. If we need to schedule a video conference with you, we will provide you with instructions for how to connect from your computer or mobile device.
- We are not accepting cash or cheque payments, and our staff will not be handling cash or cheques brought to the office.
- For initial consultations, you can pay by EFTPOS/credit card in-person, or over the phone prior to a telephone or video appointment. You can also make payment by bank transfer prior to the appointment.
- For paying into a retainer/funds in trust, you can make payment by bank transfer following the instructions provided in your retainer and cost agreement. If you bring cash or a cheque to our office, we will provide you with bank account details to take to a local branch so that you can deposit the cash.
- We are not accepting physical documents unless necessary to do so. Please send documents to us by email. If you are unsure, please call our office to confirm whether physical documents will be required, and how we are handling them safely.
Thank you for your understanding as we all work together to deal with these events.